Military and Veterans Services Navigator

Cape Cod Community College   West Barnstable, MA   Full-time     Social Service
Posted on March 10, 2023
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About Cape Cod Community College:

Cape Cod Community College is a place of personal discovery, enrichment, and professional development for those just beginning the quest and for those at many points along the path of higher education throughout life. It is a caring, comprehensive institution that belongs to the people it serves and responds to their individual and community needs. Students attending Cape Cod Community College are striving for personal excellence, and are finding it, day after day. Graduates of the College can be found in all levels of private business, the professions, and public service, and they excel at what they do.

For students seeking to lay a foundation for further study, there is no better place to begin than at Cape Cod Community College. In today's highly competitive market place, the well prepared transfer student is the most aggressively recruited person in higher education. For many Cape Cod Community College graduates, that Associate Degree opens the door to institutions that were just not an option after high school. And, when you consider the savings in the overall cost of a four-year degree at either a public or a private university, starting at Cape Cod Community College becomes an incredible bargain that blends quality with unmatched value.

The students' education is the first priority at Cape Cod Community College. As a learning-centered community, we value the contributions of a diverse population, welcome open inquiry, and promote mutual respect. The College offers a strong educational foundation of critical and creative thinking, communication competency, and a global, multicultural perspective that prepares students for life and work in the 21st century. Our liberal arts, sciences, and career programs provide educational pathways that serve the varied social, economic, and demographic characteristics of our community with a distinctive focus on sustainability. We honor our past, celebrate our present and imagine our future.

Job Description:


The Military & Veterans Services Navigator serves an advocate, advisor, and facilitator for helping to create a supportive and safe environment for military, veteran, and dependent students characterized by a strong commitment to equity and belonging. The Navigator will coordinate programs for prospective and current students that enhance understanding of financial aid and VA educational benefits as well as provide wrap-around support for admissions, financial aid, academic, career, and transfer. As the VA Certifying Official for the College, the Navigator will work closely with the Financial Aid Office to provide outreach and support for students using VA educational benefits. Additionally, the Navigator will promote the importance of financial aid and financial literacy in achieving educational and personal goals.

The Navigator will work closely with the offices of Enrollment Management, Financial Aid and SUCCESS to develop support mechanisms that help veteran and dependents achieve their educational goals. Focusing on addressing social determinants that may impede educational attainment, such as housing security, food security, employment, and behavioral health, the Navigator will use a solutions-focused approach to case management to provide wrap-around support services and develop plans for success. The Navigator will connect students to resources to support overall well-being.

  1. Provide specialized customer service to members of the various branches of military service, veterans, and their eligible dependents.
  2. Provide comprehensive, wrap-around case management to address the needs of students in the areas of admissions, financial aid, advising, and registration and wellness.
  3. Serve as Veterans' Affairs Certifying Official to all military, veteran and dependent students; verify enrollment status on weekly basis and updates Veterans Administration Regional Office; counsel students in G.I. benefit procedures; organize and conduct information workshops; serve as liaison to armed service recruiters from all branches; maintain Veterans Administration records.
  4. Foster partnerships with local and regional veteran services and centers to provide a variety of community resources to address military, veteran, and dependent student needs including behavioral health, social adjustment issues, trauma recovery, food insecurity, and housing insecurity.
  5. Develop and maintain a database of referral resources and community services for military, veteran and dependent students including on campus, Cape and Islands, and the greater Plymouth area.
  6. Participate in state, regional, and national professional development activities to ensure a complete understanding of federal and state regulations and remain current on continual changes to the federal and state aid programs.
  7. Assist Dean and Financial Aid with preparation of the VA catalog requirements.
  8. Assist in oversight of website and pertinent information pertaining to VA educational benefit requirements and regulations.
  9. Serve as advisor to Military and Veteran Student Club.


  1. Bachelor's degree in education, counseling, psychology, or a closely related field.
  2. Three years of full-time or equivalent part-time experience in vocational/academic counseling, advising, career development/transitions and recruiting including development, implementation, and management of similar education programs.
  3. Demonstrated experience working with diverse student populations including military, veterans and dependents, students of color and first-generation students.
  4. Understanding of VA educational benefits.
  5. Ability to examine a student's situation and goals from diverse/multiple perspectives to ensure appropriate resolution.
  6. Demonstrated knowledge of case management systems and experience with referrals, documentation, and active follow-up.
  7. Excellent interpersonal skills, including both oral and written communications.
  1. Veteran status.
  2. Knowledge of student development theory and problems/issues typically encountered by college students.
  3. Knowledge of behavioral health and wellness issues among military and veteran college students.
  4. Knowledge of VA educational benefits and navigating the VA system within a community college setting.
  5. Experience working with distressed individuals within a higher education or community setting.
Equivalency Statement

Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.

Additional Information:

COMPENSATION: Full-time (12 months) MCCC/MTA Unit Position (Grade 4, Career Development/Veterans Affairs Counselor) with an annual salary range of $52,754 - $63,770. Actual salary will be consistent with the MCCC/MTA Collective Bargaining Agreement, commensurate with qualifications and experience. Includes participation in a comprehensive employee benefits program.


Please visit our website at for information on Cape Cod Community College.

COVID VACCINE POLICY: Candidates for employment should be aware that all Cape Cod Community College students, faculty, and staff must comply with the Massachusetts state two-year public college vaccination policy as a condition of employment. Please see College website for details.

This appointment is subject to the FY2023 budget appropriations.

Appointment subject to SORI (Sex Offender Registry Information), publicly-accessible Massachusetts CORI (Criminal Offender Record Information) and national background checks.

The College does not provide any measure of assistance for applicants who do not have the ability to work in the United States.

Cape Cod Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and College policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Application Instructions:


Begin the online application process by going to the APPLY NOW link. During the process you will be given an opportunity to upload required documents: a cover letter addressing how you meet the minimum requirements of the position and resume(failure to submit requested documents may result in disqualification). Please note that finalist candidates will be asked to provide three current professional letters of reference and transcripts.

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

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Cape Cod Community College

West Barnstable , MA