Coordinator, Military Veteran Student Services

Loyola University Chicago   Chicago, IL   Full-time     Education
Posted on November 16, 2023
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Position Details

Position Details

Job Title


Position Number


Job Category

University Staff

Job Type


FLSA Status



Rogers Park-Lake Shore Campus

Department Name


Location Code


Is this split and/or fully grant funded?


Duties and Responsibilities

Reporting to the Director of Military & Veteran Student Services (MVSS), the Coordinator of Outreach and Benefits will be responsible for the overall management and the execution of the VA educational benefit certification process and student outreach services. The coordinator will serve as the primary School Certifying Official and will maintain Loyola University Chicago's (LUC) compliance with all VA and Department of Education regulations, as well ensure all institutional policies and procedures are met as it relates to VA benefit certification and awarding. This is a grant-funded position provided by the U.S. Department of Education's Centers of Excellence for Veteran Student Success. The grant is approved until October 1, 2026.

Duties and Responsibilities

The Coordinator of Outreach and Benefits will be a key member of the MVSS team and is responsible for the management and the execution of the VA benefits certification process and student outreach services. The coordinator will serve as the primary School Certifying Official and maintain LUC's compliance with VA regulations.

· Ensures compliance with federal, state, local and US Department of Veteran Affairs laws, regulations and practices as the Primary School Certifying Officials working in close collaboration with financial aid, advising, and records and registration to certify veteran education benefits by reporting enrollment and graduation information to the US Department of Veteran Affairs and other regulatory agencies.

· Maintains confidentiality as required by the Family Educational Right and Privacy Act (FERPA) and other applicable federal and state laws.

· Develop and deliver VA benefits training to ensure academic units understand the applicable VA regulations.

· Assist individuals in applying for Department of Veterans Affairs and Department of Defense education benefits.

· Participate in strategic planning with regards to military-affiliated student life cycle.

· Assists the Director during audits and annual calendar updates to the VA.

· Lead annual catalog review and submission to VA.

· Provide excellent customer service to students, staff, and guests.

· Attend, and when appropriate, give presentations at local, regional, and national meetings, conferences, and symposia on topics related to higher education and student development, including those with a specific focus on military affiliated students.

· Maintain collaborative partnerships with on campus, community, prospective students, and other university representatives by information sharing, outreach, recruitment, enrollment, retention, and mentoring activities.

· Participate in MVSS activities and events to include but not limited to: Orientations, Welcome Week, Career Fairs, honors banquets, and Veterans Day ceremonies.

Minimum Education and/or Work Experience



· Bachelor's degree and 1-3 years of certifying experience preferred.

· Understanding of military culture and subcultures preferred.

· Detail-oriented with good interpersonal, verbal, and written communication skills.

· Ability to collect with discretion and protect sensitive personal information

· Ability to think critically with adaptability to change

· Ability to manage difficult conversations and provide feedback to explain reasons, policies, and/or a resolution.

· Demonstrated ability to perform responsibilities with initiative and minimal supervision.



Computer Skills

- Proficiency with Microsoft Office suite.
- Adept user of Internet, e-mail and other office automation systems.
- Experience with Enrollment Manager (formerly VA-ONCE) system for certification preferred.

Supervisory Responsibilities


Required operation of university owned vehicles


Does this position require direct animal or patient contact?


Physical Demands

Repetitive Motions

Working Conditions

Irregular Hours

Open Date


Close Date

Special Instructions to Applicants

Diversity and Inclusion Statement

Diversity, Equity, and Inclusion

As one of the nation's largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors diversity, equity, and inclusion. We are committed to not only recruiting, but also retaining a diverse, mission driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive and competitive benefits centered on health and wellness, financial security, equity, and work-life balance. We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.

Quick Link for Posting

Supplemental Questions

Required fields are indicated with an asterisk (*).
  1. * Do you possess a minimum of a Bachelor's Degree?
    • Yes
    • No
  2. * Do you have at least two years of experience in related higher education areas such as veterans' student services, academic advisement, counseling, career development, program management, or similar experience in the military?
    • Yes
    • No
  3. * Why do you want to work for Loyola University Chicago?

    (Open Ended Question)
  4. * How did you hear about this employment opportunity?
    • Public Job Posting
    • Internal Job Posting
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Website
    • Other
Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents