Supervisor, Student Mental Health and Behavioral Health
Massachusetts Institute of Technology
Cambridge, MA
Full-time
Mental Health
Posted on May 26, 2023
Job Description
SUPERVISOR, STUDENT MENTAL HEALTH AND COUNSELING AND BEHAVIORAL HEALTH, MIT Medical, to provide day to day oversight of the patient services portions of the service area. Will supervise patient service representatives, ensuring that each patient’s experience is positive and that patient flow and appointment scheduling is completed accurately and efficiently; and oversee highly visible positions that have extensive patient contact, both in person and by telephone; appropriately prioritize, sequence, and execute administrative tasks, including managing the clinic’s master schedule, on-call schedule, and after-hours protocols; track provider (and potentially other staff) requests for vacation and other time off; onboard and handle logistics for new hires; provide back-up to the senior operations manager as it relates to administrative project work or interaction with venders and/or other external stakeholders; and serve as a principal resource on all operational matters for an assigned area. May act as a consultant to other service areas on operational matters.
A detailed position description is available at https://medical.mit.edu/jobs.
Job Requirements
REQUIRED: bachelor’s degree; three years of experience in healthcare, administration, business or other related discipline; and proven ability to coach and develop others. Job #22654-7
Must be available to work onsite, Monday through Friday.
4/25/23
SUPERVISOR, STUDENT MENTAL HEALTH AND COUNSELING AND BEHAVIORAL HEALTH, MIT Medical, to provide day to day oversight of the patient services portions of the service area. Will supervise patient service representatives, ensuring that each patient’s experience is positive and that patient flow and appointment scheduling is completed accurately and efficiently; and oversee highly visible positions that have extensive patient contact, both in person and by telephone; appropriately prioritize, sequence, and execute administrative tasks, including managing the clinic’s master schedule, on-call schedule, and after-hours protocols; track provider (and potentially other staff) requests for vacation and other time off; onboard and handle logistics for new hires; provide back-up to the senior operations manager as it relates to administrative project work or interaction with venders and/or other external stakeholders; and serve as a principal resource on all operational matters for an assigned area. May act as a consultant to other service areas on operational matters.
A detailed position description is available at https://medical.mit.edu/jobs.
Job Requirements
REQUIRED: bachelor’s degree; three years of experience in healthcare, administration, business or other related discipline; and proven ability to coach and develop others. Job #22654-7
Must be available to work onsite, Monday through Friday.
4/25/23