Veterans & Military Program Advisor

Northern Virginia Community College   Annandale, VA   Full-time     Education
Posted on March 3, 2023
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Role Title Education Support Spec III

Role Code 29144-FP

FLSA Exempt

Pay Band 04

Position Number 28000742

Agency Northern VA Community College

Division NV280-Office of Student Services

Work Location Fairfax County - 059

Hiring Range $50,000 - $60,000

Emergency/Essential Personnel No

EEO Category E-Paraprofessional

Full Time or Part Time Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule

Based upon agency needs.

Sensitive Position No

Job Description

General Description:

The Campus Military and Veterans Program Advisor advises military and veterans students on benefit advising and appropriate course selection as it relates to using their military benefits . This position will support the Annandale Veteran Success Center providing in-person services. The position primarily requires the daily student walk-in advising duties, virtual appointment for military and veterans students. This position will require working one late night duty, per week. The position requires supervising the veterans/federal work-study program, and provide office coverage at other campus locations when necessary.

Duties and Tasks:

Advise military/veterans students regarding available veterans’ educational benefits and advise students with course selections, assisting students with completing necessary forms relating to their military benefits.

Provide students with the appropriate resources to ensure student success.

Assist veterans and military related students’ with using the online enrollment certification, monitor enrollment changes, and support the Office of Military and Veterans Services with reporting VA federal requirements.

Coordinate outreach efforts to include but not limited to orientation sessions, military/veterans Discovery NOVA Days, programs that support veteran students, and veterans groups and organizations, and plan campus activities to support the campus military program.

Work collaboratively with other student service offices, central school certifying officials, and Office of Military and Veterans Services personnel to provide a coordinated effort to support veteran/military students.

Essential Functions:

Demonstrated ability to interact and advise students of diverse backgrounds and needs in higher education setting.

Demonstrated ability to advise individuals in an educational setting with personal issues that may hinder academic success.

Demonstrated knowledge and experience with student retention strategies an initiatives.

Knowledge of and belief in the mission of a comprehensive community college, particular as it relates to advising and student support services.

Demonstrated and understanding of student assessment, education and career planning, registration and retention principles and practices.

Demonstrated oral, written, group communication and customer relation skills.

Demonstrated ability to solve problems using strong analytical and critical thinking skills.

Demonstrated ability to multi-task in a fast paced student environment.

Demonstrated skills in the use of contemporary computer application software to include word processing and spreadsheets, and other information technology applications such as those that manage college student information data.

Demonstrated knowledge of the DoD active duty, Reserve, National Guard, Coast Guard, veterans’ and family members education benefits.

Ability to work accurately with details with a 10% error rating, construct records both paper and electronic, make date entries using Navigate, track curriculum changes, and safeguard records from initial enrollment through graduation.

Demonstrated ability to utilize Perceptive Content for record storage and retrieval.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Required KSAs:

In-depth knowledge of both military/veteran education benefits and higher education communities.

In-depth knowledge of DoD/VA regulations concerning higher education and certifying programs.

Comprehensive knowledge of higher education enrollment processes, specifically for military/veterans programs.

Ability to define problems and apply problem solving techniques to complex educational and billing issues and to effectively present complex information to lay audiences.

Ability to work independently, prioritize workload, and anticipate and meet deadlines.

Ability to accurately perform detail work with numerical data utilizing prescribed procedures.

Ability to analysis data and apply professional principles and standards for recordkeeping.

Ability to research, investigate, analyze, reconcile, and evaluate data.

Demonstrated computer competency with data entry, database, spreadsheet, and word processing programs.

Demonstrated ability to communicate with a diverse public and to handle complex situations under pressure.

Demonstrated ability to work on a one-to-one basis with students.

Ability to interpret and apply Virginia Community College System (VCCS), Family Educational Rights and Privacy Act (FERPA), and college policies and procedures as they relate to student services and faculty support.

Ability to interpret and explain academic and administrative policies and procedures.

Minimum Qualifications:

Bachelor’s degree in Business Administration, Human Services, Counseling, Social Services or a related field; OR an equivalent combination of education, training, and experience.

Some experience and knowledge of veterans programs and procedures.

Some experience with PC software applications.

Preferred Qualifications

Preferred Qualifications:

Master’s degree in Business Administration, Human Services, Counseling, Social Services or a related field.

Experience advising health/medical related programs; working in a college setting and advising military/veterans population.

Prior U.S. Military Services a plus with Honorable discharge or spouse/dependent.

Experience working in a college setting.

Operation of a State Vehicle No

Supervises Employees No

Required Travel


Posting Detail Information

Posting Number CLS_2030P

Recruitment Type General Public - G

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date 03/03/2023

Job Close Date 03/17/2023

Open Until Filled No

Agency Website

Contact Name


Phone Number

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: , or call DARS at 800- 552-5019.

Additional Information

Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit our website.NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have the tools and development opportunities to support and promote NOVA’s mission.

For more information about NOVA and its programs and services, please visit our website at

The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports.

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:

EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

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