Medical Education Process & Technology Analyst

Ohio University   Athens, OH   Full-time     Education
Posted on February 24, 2023
Apply Now
Posting Details

Applications will be accepted until midnight (Eastern Time Zone) on the ‘Posting End Date' shown below.

Position Information

Job Title

Medical Education Process & Technology Analyst

Applications Accepted From

Public: Open to the public

Special Instructions to Applicants

Please complete the online application and attach required documents. Required documents include a detailed cover letter, current resume, and a list of at least three (3) professional references with current contact details, including email addresses.

The position will remain open until filled. For full consideration, please apply by 03/26/2023.

Review of applications will begin immediately.

This position is eligible for the following benefits:

medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement.

Posting Number


Job Description

Technology resource in academic medicine
The Heritage College Office of Medical Education Technology works to ensure high-quality, cost-effective operational support for medical education, as well as to support the execution of the Heritage College strategic plan…

About the Heritage College of Osteopathic Medicine:

We pride ourselves on our strong focus on our mission: training osteopathic primary care physicians to serve Ohio.

Our medical school educates physicians committed to practice in Ohio, emphasizes primary care, engages in focused research, and embraces both Appalachian and urban communities. Integral to this mission, our college community commits itself to: provide a clinically integrated, learning-centered, osteopathic medical education continuum for students, interns, residents and primary care associates; embrace diversity and public service; and improve the health and well-being of underserved populations.


The Heritage College is recognized as the national leader in training osteopathic primary care physicians and the number one producer of primary care physicians in the country.

Essential Values:

These fundamental principles form the foundation of the culture at our college: wholeness and balance within each person; integrity; community of mutual respect; acceptance of others and embracing diversity; pursuit of excellence; a climate of scholarship; and commitment to service, generosity and compassion.

Our Campuses:

Why Choose Ohio University?

About The Position:
The Medical Education Process & Technology Analyst is responsible for providing effective technology solutions to optimize functional processes for the Heritage College's unique suite of medical education processes & associated supporting technologies.
The Medical Education Process & Technology Analyst has broad decision-making authority and independence, develops criteria for and initiates new concepts and processes, and directs implementation.

This position will have responsibility for the Heritage College CRM (Salesforce) and its processes and will collaborate closely with and support medical education curriculum and administrative operational leaders, as well as faculty and students.

The Medical Education Process & Technology Analyst will also manage the delivery and implementation of new initiatives through execution, ensuring alignment with all medical education operational stakeholders to identify and implement process improvements to promote the efficiency of systems supporting medical education administration & learning.

Primary Accountabilities:
  • Support for SalesForce CRM and other Heritage College Medical Education Curriculum & Technology – Works with HCOM internal and external stakeholders to resolve complex technology and functional process issues to achieve desired business results.
    • Leads planning and implementation of complex system enhancements, customizations and design activities, Serves as a project and process leader to bridge the gap between technology and functional end users issues and projects.
    • Provide support, expertise, and consultation to medical education operational leaders to streamline business processes.
    • Work collaboratively with operational leaders to support and aid in the continuous development and improvement of the medical education curriculum with the use of technology.
    • Provide expertise and assist with addressing customer needs while effectively serving as a liaison between both technical and non-technical medical education staff.
    • Develop, maintain, and organize documentation and support resources to support medical education needs. This may include assisting with updating systems, websites, etc. with needed documentation
  • Define and implement best practices, standards, and metrics, in program and education management design using technology (specifically SalesForce CRM) – Designs, develops, implements and maintains a broad range of technology solutions across HCOM to best align technology solutions with business strategies,
    • Leads implementation teams and the respective evaluation of medical education technology to ensure its fit to functional processes.
    • Conducts planning to ensure technology business continuity procedures addresses functional processes to the fullest extent capable.
    • Coordinate medical education staff across the Heritage College to ensure standardized technology processes are streamlined between all four years of medical education and support the operational efficiency of the Academic Campuses, Clinical Campuses and Education Training sites.
    • Provide advice, support, and expertise on use of learning technologies with respect to curriculum needs.
    • Develops and implements standards and controls with stakeholders to ensure customizations and systems are designed to fully support the medical education curriculum with respect to availability, security, scalability, etc.
  • Strategic Management & Project Execution – Collaborate and support operational leaders with strategic initiatives, specifically focused on medical education processes and/or technology. Assist curriculum leadership and staff as the curriculum and technology liaison to support educational strategy, standard operating procedures and policies associated with curriculum design and implementation.
    • Support data analysis and reporting needs throughout the college. Provide insight to data through the development of dashboards and Power BI where necessary
  • Staff, Faculty & Student Communication and Training – Provide training opportunities with respect to using medical education systems and assist operational leaders with communications and faculty/student training, when needed.
    • Provide functional/technical expertise and assist medical education operational leaders with pilot programs or orientation sessions.
    • Assist Pre-clinical & clinical education, as well as other departments of medical education to conduct disaster recovery analysis and planning with the use of technology
Minimum Qualifications

Bachelor's Degree: Computer Science, Management Information Systems, or related degree.

Experience -3-5 years related experience. Candidates should have a strong acumen for leading multiple stakeholders and communicating to both technology and functional users to ensure optimal business efficiencies. Management experience may include experience with oversight of complex projects. Project Management Certification or PMP certified preferred.

Preferred Qualifications


HCOM - Medical Education Technology

Pay Rate

Salary is commensurate with education and experience, while also considering internal equity.
Employees enjoy a generous benefits package including:

· Paid holidays, sick time, personal time,

· A tuition waiver up to 100% for self and dependents,

· A comprehensive insurance package (including but not limited to prescription, vision, dental, and life insurance),

· An excellent retirement plan with up to a 14% company contribution,

· A 12-week parental leave program, adoption reimbursement, transgender care, flextime and flexplace policies,

· Counseling and mental health care, access to professional development programs, and more.

Additional information is available at

Job Open Date


Posting Close Date


Job Category

Administrative at-will appointment


12 month

Planning Unit

Heritage College of Osteopathic Medicine

Work Schedule

Standard office hours are Monday-Friday, 8:00-5:00; however, candidates must be willing to work evenings and/or weekends if necessary. Flex-space and flex-time options may be available to promote a healthy balance of life and work.


Athens, Dublin, Cleveland

Expected hours worked per week


Expected duration of assignment


Applicants may contact this person if they have questions about this position.

Diversity Statement

Diversity, equity, and inclusion are core values at the Heritage College of Osteopathic Medicine at Ohio University. We aim to strengthen representation, ensuring that people who look different and have different backgrounds, origins, perspectives, and thoughts have: a seat at the table; equal access to opportunities and resources; are respected, seen, and valued. We believe it is only through diverse voices that impactful positive change can occur in our society. All persons are encouraged to apply.

Job Information

Employment Type

full-time regular

Job Family/Subfamily

Information Technology- IT Business Analysis

Career Track & Level

IC 3

Pay Grade


Clery Act Crime Statistics

Clery Act Crime Statistics

To view the Clery Act Compliance Report Click here

Applicant Documents
Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter
  3. References
Optional Documents
    Posting Specific Questions

    Required fields are indicated with an asterisk (*).