PC Analyst II
Prince George's Community College
Largo, MD
Full-time
Information Services / Technology (IT)
Posted on October 22, 2022
Job Vacancy Announcement
Position Information
Position Title
PC Analyst II
Position Type
Staff
Department
Technology Client Support
FLSA
Non-Exempt
Union/Non Union
Non Union
Full Time or Part Time
Full Time
Grade
11
Salary Range
Hiring Salary Range
$51,851 - $57,036
Fixed Term/Tenure Track (Faculty Only)
Regular or Temporary
Regular
Job Description Summary
Responsible for providing technical services and network support for campus workstations, printers, and phones in equipped offices, classrooms, and labs. Responsibilities include the deployment of hardware equipment and software applications used to conduct daily academic services and business operations. Technical and analytical skills required for troubleshooting and supporting computer systems and software in an enterprise environment. The position will also be responsible for maintaining and supporting the software and hardware for Mac users and assistive technologies. This position will help to respond adequately and swiftly when engaging in daily routines and supporting the new HyFlex solution.
Minimum Qualifications
CRITERIA: The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. Please ensure that your application and attached documents address the criteria listed below:
Yes
Is the incumbent responsible for working with minor children or directly engaging with minor children on campus?
No
Posting Detail Information
Posting Number
PGCC165411/12
Open Date
08/05/2022
Close Date
Open Until Filled
Yes
Background Check Statement
Prince George's Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check.
Special Instructions to Applicants
Prince George's Community College values the safety of its students, faculty, and staff. As part of that commitment, the College has announced effective October 21, 2021, all students, faculty, and staff must be vaccinated against COVID-19 or tested for the virus weekly. As a prospective or new employee, you will be required to comply with this mandate and all the necessary safety protocols, including wearing a mask. Please direct your questions related to the vaccination, testing, mask mandates, and requirements for exemptions to VMPO@pgcc.edu.
Application Status; you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Position Title
PC Analyst II
Position Type
Staff
Department
Technology Client Support
FLSA
Non-Exempt
Union/Non Union
Non Union
Full Time or Part Time
Full Time
Grade
11
Salary Range
Hiring Salary Range
$51,851 - $57,036
Fixed Term/Tenure Track (Faculty Only)
Regular or Temporary
Regular
Job Description Summary
Responsible for providing technical services and network support for campus workstations, printers, and phones in equipped offices, classrooms, and labs. Responsibilities include the deployment of hardware equipment and software applications used to conduct daily academic services and business operations. Technical and analytical skills required for troubleshooting and supporting computer systems and software in an enterprise environment. The position will also be responsible for maintaining and supporting the software and hardware for Mac users and assistive technologies. This position will help to respond adequately and swiftly when engaging in daily routines and supporting the new HyFlex solution.
Minimum Qualifications
- One to two years of college credit (30 credit hours is equivalent to one year) or equivalent formal training in related field
- Four-to-five years full-time or equivalent part-time work experience directly related to desktop management in an enterprise environment.
- A combination of relevant education and work experience for a total of four years.
- Associate's Degree in Computer related field.
- A+ certification.
CRITERIA: The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. Please ensure that your application and attached documents address the criteria listed below:
- Ability to work with Windows 10, Apple (Mac) OS, Linux Operating Systems a plus but not required.
- Ability to install, configure, and troubleshoot both Apple and Windows desktop computers and laptops.
- Working knowledge of Microsoft Active Directory, Group Policies, Windows Registry, DOS batch files, and PowerShell scripts.
- Working Knowledge of JAMF, macOS console/Terminal a plus but not required.
- Working knowledge of Intel, M1, Arms macOS devices.
- Ability to use desktop management tools to create and deploy application bundles on both Apple and Windows computer workstations.
- Ability to install, configure, and troubleshoot computer hardware, mobile devices, and their software in an enterprise network environment.
- Ability to maintain and support software and hardware for assistive technologies.
- Working knowledge of Microsoft Office Suite and requisite software platforms.
- Ability to use desktop imaging tools to create and restore computer images in both Apple and windows environment.
- Ability to use software packaging tools to create application installer packages including MSI and virtual application packages.
- Ability to use VMware Workstation tools to create, configure, deploy, and troubleshoot virtual machines.
- Ability to demonstrate initiative and high-level customer services skills.
- Ability to demonstrate strong organizational, communication, and time management skills.
- Ability to perform detailed work independently as well as in a team environment.
- Ability to respond to questions, provide resolutions, and technical assistance related to access of distance education, electronic information, and/or alternate media services.
- Applicant must be available to work Monday – Friday, 9:00 a.m. – 5:00 p.m.
- The work schedule subject to change based on the needs of the department.
- If a degree is being used as a substitute for years of experience, unofficial transcripts must accompany the application.
- Must be able to lift approximately 30 to 50 lbs.
- Ability to communicate effectively in spoken and written standard English.
- As required by the 1986 Immigration Act, be prepared to present acceptable
- documentation showing your identity and that you are a U.S. Citizen or an alien who is authorized to work.
- A background investigation will be conducted prior to offer of employment. A signed authorization for release of personal information will be required if selected for an interview.
Yes
Is the incumbent responsible for working with minor children or directly engaging with minor children on campus?
No
Posting Detail Information
Posting Number
PGCC165411/12
Open Date
08/05/2022
Close Date
Open Until Filled
Yes
Background Check Statement
Prince George's Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check.
Special Instructions to Applicants
Prince George's Community College values the safety of its students, faculty, and staff. As part of that commitment, the College has announced effective October 21, 2021, all students, faculty, and staff must be vaccinated against COVID-19 or tested for the virus weekly. As a prospective or new employee, you will be required to comply with this mandate and all the necessary safety protocols, including wearing a mask. Please direct your questions related to the vaccination, testing, mask mandates, and requirements for exemptions to VMPO@pgcc.edu.
Application Status; you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Which of the following best describes your level of completed education? (Education details must be included in your application.)
- Master's Degree or above from an accredited college/university
- Bachelor's Degree from an accredited college/university
- Associate's Degree from an accredited college/university
- One to two years of college credit (30 credit hours is equivalent to one year)
- Less than 30 credits from an accredited college/university
- High School Diploma or GED
- None of the above
- * Do you have a combination of education and related experience for a total of at least four years? See minimum qualifications for this position.
- Yes
- No
- * How did you hear about this employment opportunity?
- HERC
- HigherEd Jobs
- Hispanic Outlook
- Indeed
- Personal Referral
- PGCC Website
- Social Media (LinkedIn, Twitter, Facebook)
- The Chronicle of Higher Ed
- The Washington Post
- Other: Please indicate below
- Educause
- How did you hear about this employment opportunity? If you selected 'Other' please indicate source:
(Open Ended Question) - * Please be advised that as required by the 1986 Immigration Act, candidates must be prepared to present acceptable documentation showing identity and that you are a U.S. Citizen or an alien who is authorized to work. It is the college's policy that PGCC does not provide sponsorship for prospective employees. Will you require sponsorship to work in the United States?
- Yes
- No
Required Documents
- Resume
- Cover Letter
- Transcripts
- Letter of Recommendation 1
- Certifications - See Minimum Qualifications for type
- Other