CUSTOMER SERVICE REPRESENTATIVE - Hospital Liaison
University of Missouri - Columbia (MU)
Columbia, MO
Full-time
Call Center / Customer Service
Posted on February 6, 2023
Hiring Department
Veterinary Medicine Surgery
Job Description
This position is a permanent, full time position that serves as support in all areas of the Small Animal Clinic in the Veterinary Health Center. Primary duties include:
- Receiving a large volume of phone calls for purpose of making appointments, answering client questions, and facilitating/sending messages to the appropriate services.
- Verify, create, and update client/patient information in an electronic hospital information system.
- Audit patient records in multiple formats for purpose of entering charges.
- Take deposits and other payments as needed.
- Work directly with technicians, assistants, clinicians, and students to provide overall assistance to the service. Examples of other assistance includes managing the service's cancellation list, sending appointment reminders, providing service-tailored expectations for initial appointments, and generalized cost estimates.
Salary Range: Starting pay is $16.00/hour
GGS Grade: 3A
University Title: Customer Service Representative
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Shift
Monday-Friday 8am-5pm
Minimum Qualifications
High school diploma or the equivalent.
Three years of customer service and or clerical experience is required. Education may be substituted in lieu of experience.
Ability to operate a personal computer is necessary.
The ability to type may be necessary depending upon the position.
Preferred Qualifications
Ideal candidates demonstrate attention to detail, ability to multi-task, strong communication and problem-solving skills, as well asthe ability to effectively manage dynamic, potentially stressful, client encounters.
Benefit Eligibility
This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttp://www.umsystem.edu/totalrewards/benefits
Diversity Commitment
The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information,call theDirector of Employee and Labor Relations at 573-884-2577.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use the following links:
- EEO is the LawEnglish Version
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