Associate Director for Case Management and Strategic Initiatives
University of Pennsylvania
Philadelphia, PA
Full-time
Social Service
Posted on April 28, 2023
Associate Director for Case Management and Strategic Initiatives
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
COVID-19 vaccination or a University authorized exemption is a requirement for all positions at the University of Pennsylvania. For more information about Penn's vaccine requirements, visit the Penn COVID-19 Response website for the latest information.
Posted Job Title
Associate Director for Case Management and Strategic Initiatives
Job Profile Title
Associate Director C, Student Services
Job Description Summary
Student Intervention Services is the principal administrative office in the Division of the Vice Provost for University Life (VPUL) for responding to student emergencies and critical incidents. Reporting to the Director of SIS, the Associate Director for Strategic Initiatives plays a key role in responding to student crises and collaborates with other departments to manage students in distress and other situations that may interfere with students' ability to function in the University community. In this capacity, the Associate Director provides individual support, advocacy, and referrals to resources. The Associate Director oversees the coordination of services, convenes case conferences, and works with
University offices to implement appropriate case management plans.
The Associate Director is responsible for collaborating with University representatives to respond to critical incidents, helps determine a recommended course of action, and provides support to members of the community. The Associate Director for Strategic Initiatives will collaborate with the Director to enhance SIS' data collection, identify trends, coordinate development of multidisciplinary responses to emerging student issues, and evaluate outcomes of programs and interventions.
Job Description
Duties:
- Case management: Provide support and manage coordination of short- and long-term services for students who experience crises or have complicated needs. Participate in case conferences regarding complex cases, and lead implementation of case management plans. Provide ongoing follow-up as needed for monitoring and support. Develop and maintain collaborative relationships with students, parents, University offices, and external service providers.
- Partner with the Director to design, implement, and maintain protocols and systems for assessing various aspects of SIS services. Analyze data generated by these assessment processes to identify trends and assess outcomes. Coordinate development of multidisciplinary responses to emerging issues of concern.
- Crisis intervention: Coordinate the operational response in student emergencies. Collaborate with Counseling and Psychological Services, Student Health Service, the Division of Public Safety, and other relevant offices when there is a concern for a student's safety or the safety of others. Communicate with parents, families, or designated emergency contacts regarding student emergencies.
- Consult with the schools and other University partners regarding management of student crises and complicated student situations.
- Serve in SIS' on-call rotation for nights, weekends, and holidays.
Qualifications:
Master's degree in social work, public health, counseling, education, or related field preferred plus three to five years of experience or
equivalent combination of education and experience. Job related experience in higher education or equivalent preferred. Experience working
with a diverse population required. Must have outstanding organization skills and experience with data management and assessment.
Excellent interpersonal, communication, and computer skills required. Must be able to work well under pressure and be able to handle
multiple tasks simultaneously. Must be able to work collaboratively. Alternative work schedule may be required, including evenings and/or
weekends. Responsibilities include on-call coverage during evenings, weekends, and holidays.
Application Requirement:A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.Targeted Pay Range:$60K-68K commensurate with education and experience
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
Student Services
Pay Range
$51,824.00 - $78,096.00
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
- Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
- Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
- Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
- Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
- Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
- Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
- Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
- University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
- Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
- Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
- Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
- Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/VPUL/Associate-Director-for-Case-Management-and-Strategic-Initiatives_JR00064998
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