Information Desk and Departmental Library Intern

University of Pennsylvania   Philadelphia, PA   Full-time     Administration / Clerical
Posted on January 23, 2023
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Information Desk and Departmental Library Intern

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Information Desk and Departmental Library Intern

Job Profile Title
Temporary Employee - Non-Exempt

Job Description Summary
The University of Pennsylvania Libraries seeks energetic Interns to participate as members of our Academic Engagement and Departmental Libraries teams, receive mentoring by a progressive and seasoned team of professional librarians, and jump-start their careers as information professionals! These interns will serve at the Van Pelt-Dietrich Library Center Information Desk, provide basic reference assistance, research referrals, and informational and directional assistance. Interns will also have the opportunity to further develop their skills by working on projects that could range from: systematic reviews, outreach programming, exhibits, research impact assessment, collections analysis, etc. Interns will participate in the Libraries' chat and email reference services. Interns may serve at one or more departmental libraries including the Atwood Veterinary Medicine, Levy Dental Medicine, Fisher Fine Arts, and the Penn Museum Libraries. This position will last for 12 months and Interns will work up to 20 hours per week with some hours on nights and weekends.

Job Description

Duties and responsibilities include but are not limited to:
  • Staffing the Van Pelt Dietrich Information Desk by providing reference and directional assistance, directing patrons/visitors to staff for further assistance.
  • Chat service, and reference ticket response.
  • Assisting with a variety of services at Dept. Libraries including: systematic reviews outreach programming, circulation desk coverage, social media, exhibits, research impact assessment, collections analysis, instructional sessions.
  • Perform additional duties as assigned.

  • Current graduate student in ALA accredited library or information science program or another graduate studies program.
  • Ability to work both independently and as part of a team.
  • Strong service orientation and willingness to troubleshoot.
  • Desire to learn, adapt quickly, and work independently.
  • Desire to explore working in a variety of fields including health sciences, anthropology, archaeology, arts, design, or architecture.
  • Desire to work in libraries and support a diverse academic community.
  • Flexibility regarding work location.
  • Attention to detail.
  • Ability to work onsite in the library spaces.
  • Ability to work some nights and/or weekends.

This is a 1 year term position.

Application Requirement:

A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Budgeted Pay Range:

$15.00 - $20.00 commensurate with education and experience.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
University Library

Pay Range
$7.25 - $155.75

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

To apply, visit

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