Coordinator of Advising (Academic Coordinator)

Lynn, MA

North Shore Community College

About North Shore Community College:

NSCC is one of 15 Massachusetts community colleges. The college serves 26 cities and towns along the coastal region from north metropolitan Boston to Cape Ann. Since its founding in 1965, NSCC has grown from a single building to three campuses, and from five to nearly 90 academic programs of study. The college has an urban campus in downtown Lynn, a suburban campus in Danvers and a cosmetology and culinary center in Middleton. Nearly 35,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE). 


Job Description:

Coordinator of Advising (Academic Coordinator), Student Affairs Division

MCCC Unit Professional position, Grade 6

Monday-Friday, 9:00am-5:00pm with occasional evening and weekend hours.

Lynn Campus (travel to Danvers campus as needed.)

The position will initially be mostly remote due to COVID19 but will transition back to campus at a later date.

Provide leadership and coordination to advising services virtually and on both the Lynn and Danvers campuses. Manage schedules and office coverage for full and part time advisors to ensure efficient delivery of services. Oversee Advisor Assignment process for all NSCC students. A successful candidate will have strong technical skills, experience working within a Student Information Systems and the ability to use various online and electronic platforms to deliver advising services. Examples include Zoom, all aspects of Google, Microsoft Office and on-line chat.


  1. Ensure Advisor Assignment process is done in accordance with college protocol and completed by the end of Add/Drop period for fall and spring semesters.
  2. Communicate advisor assignments to NSCC advisors and students. Review assignment process for continuous process improvement. 
  3. Support advising within Academic Affairs and Student & Enrollment Services to ensure that advising needs are met along the advising continuum.
  4. Collaborate with Student and Academic Affairs leaders to develop and implement component goals and objectives regarding advising outcomes.
  5. Work with faculty and other Academic Affairs staff to support their advising needs, interests, and goals.
  6. Develops and maintains a communication plan that provides faculty and staff with current, relevant, and accurate information in a timely manner.
  7. Participate in development and implementation of retention strategies based on institutional data and research.
  8. Work with faculty and staff in transitional programs to support proactive strategies for reaching and enabling students to develop realistic and achievable educational and career plans linked with advising resources.
  9. Work with Admission and Recruitment Services to meet the needs of pre-admission advising.
  10. Work with the Student Support and Advising Center staff on advising issues related to Registration of new students and those in special populations.
  11. Work with the Transfer Counselor and Enrollment and Student Records teams to meet advising needs for transfer students (current students, potential graduates and alumni).
  12. Ensure availability of accurate and updated course and program information for advisors and that advising information is communicated College-wide in a timely manner.
  13. Work closely with the Director of Student Support & Advising to coordinate advising staff needs and ensure departmental policies and protocols are followed by the Advising Team.
  14. Work with the Director to develop Cognos reports to improve services to students and to determine effectiveness of Advising team's efforts.
  15.  In coordination with Director of SSAC and Academic Deans, act as Content Manager for the Navigate product. This includes support for the NSCC Advisors, full and part-time, seasonal with the EAB Navigate training. Continue to develop new advisor training program and refresher training as needed.  
  16. Serve as an advising resource to all NSCC advisors and staff by maintaining electronic and hard copy advising resources. Ensure these remain current and accessible to the Advising Team.
  17. Participate in advising via Live Chat and lead Adviser trainings for the platform. Also, maintain and update pre-written responses for Live Chat feature.
  18. Other duties as assigned by the Director of Student Support and Advising


Supervision Received:  Reports to the Director of Student Support and Advising

Supervision Exercised: Administrative Assistant I (1), part-time seasonal Advisers as required.



  • Master's degree in Education, Counseling, or related field; with five years' experience and/or training that includes academic advisement, academic placement, counseling, and/or career development; or an equivalent combination of education, training, and experience.
  • Community College experience preferred.
  • Demonstrated ability to provide leadership and interpersonal connection with culturally diverse populations.
  • Demonstrated leadership abilities and strong interpersonal skills.
  • Ability to initiate tasks, planning processes, and activities including taking the appropriate steps to follow through to completion.
  • Strong problem-solving skills and the ability to handle difficult student situations/conversations and act as a role model in this for the Advising Team
  • Ability and willingness to participate in all aspects of the job with a hands-on approach.
  • Ability to build teams and foster consensus in a collaborative, education environment.
  • Ability to manage diverse responsibilities within a context of diplomacy and good judgment.
  • Demonstrated organizational and record-keeping skills
  • Excellent technology skills including; student information systems, online learning platforms, electronic portfolio systems, and Google office functions. Knowledge of Banner strongly preferred.
  • Attention to detail skills needed for all facets of this position
  • Must have the ability to travel to both campus locations, Danvers and Lynn, on a regular basis or as needed to meet department needs
  • Bilingual strongly preferred.
  • Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment.


Additional Information:

SALARY RANGE: Anticipated starting salary range is $61,138.00-$65,000.00 per year.  Actual salary will be commensurate with education and experience in accordance with the MCCC/MTA collective bargaining agreement.

Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts. Click HERE for a highlight of these benefits.


North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.                          


Application Instructions:

To be considered, candidates should submit the following documents HERE by Sunday, August 2, 2020: 1) a cover letter that addresses the duties and responsibilities and qualifications listed above, including your experience and interpersonal connection with culturally diverse populations: 2) a resume.

Candidates selected for an interview will be required to provide: unofficial transcripts or foreign degree evaluations and the name, address, email and telephone number of at least three current professional references.

Posted: 07/23/2020