Under general supervision, the Executive Administrative Assistant II provides executive level administrative support to the dean and chairs in the College of Business. The incumbent will regularly handle matters of a highly confidential or sensitive nature. Work requires comprehensive knowledge of the organization or program where assigned, skill in working with issues related to policy, procedures, and confidential matters and involves considerable participation in the work of the supervisor. Incumbent must exercise discretion and judgement with considerable consequence of error.Essential Responsibilities:
- Provides executive level administrative support to the dean and departmental chairs in the College of Business. Prepares and revises manuscripts, correspondence, charts, forms, and other material from copy or notes created by others using Microsoft Suite and other automated office equipment. Proofreads materials.
- Composes replies to general inquiries requiring comprehensive program knowledge. Reads and edits outgoing correspondence for procedural, typographical, and grammatical accuracy with general policy and factual correctness. Corrects and calls deviations or inadequacies to writer's attention as deemed appropriate.
- Exercises independent judgement and initiative in establishing and revising complex and sensitive filing systems. Enters, updates, and retrieves information stored in files and databases; customizes special reports.
- Researches, analyzes, and summarizes information and source materials for reports independently and communicates findings orally and in writing. Receives and reads incoming correspondence and information. Summarizes and prioritizes review of correspondence. Screens out items to be handled personally and forwards remainder with necessary background materials.
- Receives and screens telephone calls and visitors. Independently handles procedural and substantive matters and inquiries which do not require technical knowledge or refers callers to others as appropriate.
- Incumbent schedules appointments and engagements without prior clearance. Handles arrangements and coordinates all details for meetings. Assures that executive is fully briefed before meetings on matters to be considered. May attend meetings and prepare notes.
- Makes all necessary arrangements for travel and independently performs required. administrative follow-up and recordkeeping. Oversee office operations, ensures equipment, materials, and space are used efficiently and effectively. Assists in preparing and administering departmental budgets.
- Acts as intermediary for executive, interacting with officials, staff at all levels, and the public. Provides information requiring comprehensive knowledge of institution policies, procedures, and special issues.
- Anticipates executive's course of action when absent and facilitates problem resolution. Interprets administrative decisions and policies to other staff and transmits directions and instructions based on authority delegated by the executive. Ensures confidentiality of information. Provides guidance and instruction of office support staff.
- Supports office by using automated equipment such as personal and networked computers and printers, copy equipment, voice messaging and electronic mail systems, and telephone equipment. Also, performs other related duties assigned.
- High School Diploma or GED
Knowledge, Skills, Abilities and Other Characteristics:
- Six years of secretarial experience, one year of which was providing administrative support to a key administrator.
- Comprehensive knowledge of and skill in the application of office practices, procedures, and equipment; of business English, spelling, grammar; and arithmetic; of USM policies and procedures and the institution's purpose, goals, and procedures.
- Thorough knowledge of and skill in the use of word processing, database, and spreadsheet software to produce documents and maintain information.
- Skill in composing a variety of correspondence; in operating manual and automated office equipment; in managing filing systems; in gathering and summarizing information; in maintaining confidentiality and handling sensitive matters with discretion and tact; in interacting with students, public officials, and staff at all levels in a courteous and efficient manner; in planning, organizing, prioritizing, and executing complicated and continuing assignments without instructions.
- Ability to communicate effectively both orally and in writing; to understand and follow oral and written instructions; to project a professional and positive image of the institution; to make effective oral presentations; to supervise office operations and staff.
Conditions of Employment
Position Detail Information
Position End Date (if temporary)
Open Until Filled
Special Instructions to Applicant
COVID-19 vaccination is required prior to start of work at Coppin State University. Medical and religious exemption requests are accepted and are evaluated on a case-by-case basis.