Student Customer Service

Baltimore, Maryland

Coppin State University

Job Summary:

This position provides support for the PEC and is responsible for facility and/or front desk operations, maintenance, clerical, and program support to ensure the highest level of customer service in accordance with program policy and standard operating procedures. You will provide oversight and administration of recreation, fitness and wellness, programs, classes, events, activities, amenities for all ages and performs related duties as required. Reports to the Director of Campus Recreation.

Essential Responsibilities:
  • Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer
  • Performs customer service duties such as greeting guests and answering questions in person and over the phone; explains DCR programs, services and their benefits
  • Uses a variety of computer software programs
  • Assists with the implementation of programs, classes, events, and activities which may include the following duties:
    • Distributes, collects, inspects, and accounts for equipment
    • Demonstrates proper use of equipment; observers and corrects technique
    • Sets up and breaks down rooms/areas or activities
  • Assists with maintaining order by enforcing rules and regulations
  • Performs cleaning and general maintenance
  • Performs administrative tasks, completion of enrollment forms or tracking attendance
  • May be assigned to lead or supervise a program, class, event, fitness area, or activity where appropriate
  • As needed, supervises, and ensures safety of program areas, patrons and other staff
  • Performs related tasks as required
Required Qualifications

  • High School Diploma or GED
  • Must be enrolled as a full-time or part-time student at the university
Knowledge, Skills, and Abilities:
  • Must be available for required CPR and First Aid training
  • Must be available to work a minimum of 15-20 hours per week
  • Must meet the minimum cumulative GPA requirement of 2.5
Preferred Qualifications

Conditions of Employment

Position Detail Information

Posting Detail Information

Posting Number


Position End Date (if temporary)


Open Date


Close Date

Open Until Filled


Special Instructions to Applicant

COVID-19 vaccination is required prior to start of work at Coppin State University. Medical and religious exemption request are accepted and are evaluated on a case-by-case basis. Please submit any/all documents related to this matter to

Posted: 08/17/2022