Donor Relations Coordinator (SEIU) Hoxworth

Cincinnati, OH

University of Cincinnati

Hoxworth Blood Center is seeking to hire several Donor Relations Coordinators to educate and assist blood donors at the Hoxworth Blood Center Neighborhood Donor Centers and Mobile Operations. This is a continuous posting to gather a pool of applicants.

Primary Duties
  • Responsible for all activities in the reception area (e.g., blood donor center/mobile operations or classroom), including greeting and assisting the donors, computer data entry and processing telephone calls.
  • Assist with opening and setting up activities of the registration area.
  • Communicate directly with donors, following customer service guidelines.
  • Assist with and manage donor flow to enhance the donor experience.
  • Reschedule donors for future blood donation according to a specific benchmark to be determined by the organization.
  • Receive and direct telephone calls, relaying messages accurately and in a timely manner.
  • Provide appropriate information to the donors to ensure understanding.
  • Process collections (blood bag setup, sealing units).
  • Assist with and perform quality control functions; maintain and calibrate equipment.
  • Assist in set up and dismantling of blood collections equipment and materials as all operations.
  • Assist with cleanup of Mobile Operations and Neighborhood Donor Centers. Clean and maintain equipment (e.g. Donor beds, working tables, blood tubing sealers, work stations, etc.).
  • Perform other duties as assigned.

Minimum Requirements
  • High school/GED diploma required
  • Six (6) months customer service experience;
  • Must be able to pass a qualifying examination to demonstrate typing efficiency.

Physical Requirements
  • Must be able to work varying hours including weekends and rotating holiday. Exposure to bio-hazardous products and body fluids.
  • Exposure to biohazardous products, chemicals and body fluids. May be exposed to unpleasant odors and adverse weather. May have to ambulate donor in cases of adverse reaction.
  • Must be able to lift up to 20 pounds and be able to demonstrate a full range of motion for bending, stooping and lifting.
  • The regular work week shall consist of forty (40) hours, five (5) days of eight (8) hours each, unless otherwise mutually agreed by management and the affected employees.
  • May work evenings, weekends, holidays, and on-call. May travel overnight.

COMPLETE APPLICATION: You MUST indicate on your application materials evidence of having the experience, skills, or education required for this title. Please document all dates of employment, description of relevant duties, and full-time/part-time status.

The complete application will be the sole criteria used by Human Resources to determine eligibility, which will be based on the minimum qualifications.

Do you have passing active test scores on file with the Human Resources Service Center for this job title? If you would like to qualify for this position using those test scores, attach a letter in the link labeled "Additional Documents" stating your name, address, test score, exam date and expiration date.

SUBJECTS AND WEIGHTS: 60% Written Exam; 40% Data Entry Exam (90 kspm; with a 90% accuracy).

Applications will be reviewed by Human Resources to determine eligibility, which will be based on the minimum qualifications. All qualifying applicants will be notified of the date and time of the written & data entry examinations via email.

All applicants must show a valid photo identification to enter the exam.

Are you eligible to receive Ex-Veteran Credit ? You must have a DD214 stating that you received an Honorable Discharge. In order to receive the additional credit for your military service, you must do one of the following with your DD214:

1. Attach a copy of the DD214 to your application.

2. Fax a copy to our office within 3 days after the closing date. Our fax number is 556-9652.

3. Bring a copy to our office within 3 days after the closing date. We are located at the University of Cincinnati, University Hall, 51 Goodman Dr., Suite 340.

Pay Grade: 53 Shift: may vary Pay Rate: $13.66 start per hour Post-Probationary: $14.34 per hour

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.

REQ: 40083


Nearest Major Market: Cincinnati
Job Segment: Medicare, QC, Data Entry, Healthcare, Quality, Administrative

To apply please click here! Posted: 07/14/2020