Military and Veteran Program Advisor

Woodbridge, VA

Northern Virginia Community College

Military and Veteran Program Advisor


Job Description   

Northern Virginia Community College (NOVA) is the second largest community college in the United States and the largest public educational institution in Virginia. NOVA has more than 71,000 students and 2,600 faculty and staff members. As one of the most internationally diverse colleges in the United States, with a student body consisting of individuals from more than 180 countries, NOVA is committed to creating a diverse, inclusive, and equitable Virginia by fostering excellence in higher education. As an Achieving the Dream “Leader College,” NOVA is committed to the principles of access, opportunity, student success, and excellence by meeting the educational and training needs of the region and its people with excellent and affordable courses and programs, offered by an inspired and committed diverse faculty and support staff.


With six unique locations throughout our region, each conveniently located within 40 miles of Washington D.C, we have Northern Virginia covered. NOVA’s Alexandria Campus is located seven miles from the nation’s capital, just across the Potomac River from Washington DC; the Annandale Campus, with its urban feel and suburban appeal, is ranked as the most diverse in Virginia and boasts a thriving Koreatown; the Loudoun Campus is located in a comfortable suburb steeped in colonial history; the Manassas Campus is located next to Manassas Battlefield Park, site of the first major battle of the Civil War; the Woodbridge Campus is home to municipal parks, state parks, and national wildlife refuges; and the Medical Education Campus, located in Springfield, is a uniquely specialized campus that stands apart from what most community colleges can offer, with the area boasting an abundance of hiking and biking trails, and parks with nature and wildlife areas.


NOVA offers an opportunity to make a difference with outstanding career opportunities and competitive total rewards benefits, including a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement system. NOVA embraces opportunities to create a college community that is a welcoming and inclusive place to learn and work. We do this by fostering a sense of belonging and ensuring equity while maintaining an open, civil, and safe environment for our students, faculty, staff, and guests. In so doing, NOVA fulfills its mission to offer world-class teaching and learning to the Commonwealth of Virginia.


The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports.


General Description: The Military and Veterans Program Advisor role coordinate and advise academic and career advising for military and veterans students. The individual will serve as primary point of contact for advising in the delivery of academic and non-credit programs, to support program/service needs as it relates to veterans using educational benefits. This position will supervise the VA- Work-study /Federal work-study Program. Provide office coverage at other campus locations when necessary.


Duties and Tasks: To coordinate services and advise military/veterans students regarding available veterans’ educational benefits and to advise students with academic and career planning. To provide students with the appropriate resources to ensure student success. To assist veterans and military related students’ with using the online enrollment certification, monitor enrollment changes, and support the Office of Military and Veterans Services with reporting VA federal requirements. To coordinate outreach efforts to include but not limited to orientation sessions, military/veterans open house, programs that support veteran students, and advising veterans groups and organizations. To work collaboratively with other student service offices, central school certifying officials, and Office of Military and Veterans Services personnel to provide a coordinated effort to support veteran/military students.


Essential Functions: Demonstrated ability to interact and advise students of diverse backgrounds and needs in higher education setting. Demonstrated ability to advise individuals in an educational setting with personal issues that may hinder academic success. Demonstrated knowledge and experience with student retention strategies an initiatives. Knowledge of and belief in the mission of a comprehensive community college, particular as it relates to advising and student support services. Demonstrated and understanding of student assessment, education and career planning, registration and retention principles and practices. Demonstrated oral, written, group communication and customer relation skills. Demonstrated ability to solve problems using strong analytical and critical thinking skills. Demonstrated ability to multi-task in a fast paced student environment. Demonstrated skills in the use of contemporary computer application software to include word processing and spreadsheets, and other information technology applications such as those that manage college student information data. Demonstrated knowledge of veterans educational benefits with a level of accuracy. Ability to work accurately with details with a 15% error rating, construct records both paper and electronic, make date entries, track curriculum changes, and safeguard records from initial enrollment through graduation. Demonstrated ability to utilize ImageNow for record storage and retrieval. 


KSA's/Required Qualifications         

Required KSAs: In-depth knowledge of both military/veteran education benefits and higher education communities. In-depth knowledge of DoD/VA regulations concerning higher education and certifying programs. Comprehensive knowledge of higher education enrollment processes, specifically for military/veterans programs. Ability to define problems and apply problem solving techniques to complex educational and billing issues and to effectively present complex information to lay audiences. Ability to work independently, prioritize workload, and anticipate and meet deadlines.

  • Ability to accurately perform detail work with numerical data utilizing prescribed procedures.
  • Ability to analysis data and apply professional principles and standards for recordkeeping.
  • Ability to research, investigate, analyze, reconcile, and evaluate data.
  • Demonstrated computer competency with data entry, database, spreadsheet, and word processing programs. Demonstrated ability to communicate with a diverse public and to handle complex situations under pressure Demonstrated ability to work on a one-to-one basis with students.
  • Ability to interpret and apply Virginia Community College System (VCCS), Family Educational Rights and Privacy Act (FERPA), and college policies and procedures as they relate to student services and faculty support.


Minimum Qualifications: Bachelor’s degree with course work in business administration, human services, counseling, social services or a related area or an equivalent combination of education and training expertise. Experience working in a college setting. Experience and knowledge of veterans programs and procedures. Experience with PC software applications.


Preferred Qualifications: Master’s degree with course work in Business Administration, Human Services, Counseling, Education, Social Services or a related area, or and equivalent combination of training and experience. Experience working in a college setting and advising military/veterans population. Prior U.S. Military Services a plus with Honorable discharge or spouse/dependent.


The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:


The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.


The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.     


Executive Order #18. Newly hired, including employees transferring from other state agencies, will be required to provide their vaccination status prior to starting a position or at the latest by their position start date. Additional details regarding how to request an accommodation, required weekly Covid-19 testing, and mask requirements will be provided by Human Resources for newly hired or transferred employees who are unvaccinated.


VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Posted: 01/13/2022