IT Support Associate

Salisbury, MD

Salisbury University, a member of the University System of Maryland, is a regionally accredited four-year comprehensive institution offering 60 distinct graduate and undergraduate programs. Located on the historic Eastern Shore, SU's beautiful campus is some 30 miles from the Atlantic beaches and 2.5 hours from Baltimore and Washington, D.C.

Salisbury University is seeking qualified applicants for the position of IT Support Associate.

Primary Job Duties: The primary purpose of this position is to serve as a Technical Support/Service Representative as needed by identifying, analyzing, diagnosing, and resolving campus computer problems received via telephone or other means. Additionally, it will support academic and administrative computing functions of the University by configuring, installing, troubleshooting, and maintaining/updating computer hardware, software, and limited network components/cabling in academic classrooms, computer labs, and faculty and staff offices. This position will also assist the Help Desk Manager by assisting with training, scheduling, and payroll for part time student employees.

Minimum Qualifications: High School Diploma/GED. A minimum of two years of fulltime PC support experience maintaining desktop computer hardware and software systems in an enterprise environment. One year of fulltime, professional experience providing Help Desk technical and customer service support to computers users. Experience with both Windows and Mac OSX computer support is preferred.

Ability to troubleshoot, install or replace computer equipment and peripherals; including: hard drives, memory, motherboards, video cards, monitors, and printers. Ability to test network cables and network ports. Ability to troubleshoot/test, download, install, and update computer software. Ability to interpret and explain the use of new hardware and software to users. Knowledge and experience in installing and updating both computer operating systems and application software programs including Microsoft Office Suite software. Ability to stay abreast of the latest computing technology and innovations; to communicate effectively both orally and in writing; to work effectively with others; to use hand tools and test equipment; to wear and work in personal protective equipment; to distinguish colors and color combinations. Ability to lift up to 50 lbs.

Excellent customer service and interpersonal relationship skills. Comprehensive understanding of PC systems and software. Ability to work independently and in small groups. Ability to communicate effectively both orally and in writing with faculty, staff, students, parents, and computer vendors. Knowledge/understanding of computer hardware, software, and technology terms and phrases. The ability to converse and reason with users who have varying levels of understanding of computer concepts and equipment. Ability to assist in the mentoring and training of student employees.

Preferred Qualifications: Experience with both Windows and Mac OSX computer support is preferred. A+ and/or Apple certification is preferred. Two years of fulltime, professional experience providing Help Desk technical and customer service support to computers users. Experience in a college/university environment is desirable. Associate's or Bachelor's degree preferred.

This is a full-time, non-exempt State position with a full benefits package. Starting salary is $51,949 annually, which is approximately $24.84 per hour.

Applications will be accepted via Salisbury University's Online Employment Application System. Please visit our website to apply online. See the FAQs of the Online Employment Application System for more information and instructions. To be considered an applicant, you must apply online and submit a cover letter and resume. All documents that you wish to provide must be attached to your application in the Online Employment Application System. Please do not send any documents via E-mail. Three professional references will be requested and required before the final stages of the search. Candidates will be notified prior to references being contacted.

Applications received by September 1, 2019 will be given full consideration. The position will remain open until filled.

Diversity and inclusion are core values of Salisbury University. We strive to create a truly diverse and inclusive environment where the richness of ideas, backgrounds, and perspectives of our community is harnessed to create value for our University community to include students, faculty, and staff, today and in the future. To this end, the University recruits exceptional and diverse faculty, staff, and students from across Maryland, the United States, and around the world, supporting all members of the University community as they work together to achieve institutional goals and vision. To learn more about the University's commitment to fostering a diverse and inclusive campus, please visit

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