Complaint Resolution & Compliance Specialist

Salisbury, MD

Salisbury University


Salisbury University, a member of the University System of Maryland, is a regionally accredited four-year comprehensive institution offering 58 distinct graduate and undergraduate programs. Located on the historic Eastern Shore, SU's beautiful campus is some 30 miles from the Atlantic beaches and 2.5 hours from Baltimore and Washington, D.C.

Salisbury University is seeking qualified applicants for the position of Complaint Resolution & Compliance Specialist in the Office of Institutional Equity.

Primary Job Duties: Investigate and resolve internal and external complaints of harassment and discrimination, including Title IX. Work closely with the campus policies to conduct investigations of complaints in a prompt and thorough manner while maintaining an impartial, unbiased and fair position and acting with and sensitivity towards the issues and needs of all involved parties. Ensure a confidential, well documented Title IX and Civil Rights investigative process. Work to continuously identify and integrate best practices in Title IX and Civil Rights investigation arena into knowledge base and practice. Develop, implement and evaluate compliance activities and committees, supporting the activities and initiatives of the Office of Institutional Equity, and participation in campus outreach and training initiatives as they relate to the duties of the office. Serve as a point of contact and provide information to students, employees and others regarding University policies, complaint reporting and resolution as well as compliance efforts or other related information.

Minimum Qualifications: 5-7 years of related experience and a Bachelor's degree in human resources, student affairs, higher education administration, law, criminology, social work, psychology or other related field. Experience conducting sensitive and confidential investigations and mitigating complaints and/or charges of harassment and discrimination to include compiling, analyzing and summarizing data for decision making purposes is required.

Excellent judgment with the ability to manage highly sensitive and confidential information. Working knowledge of principles and practices in the areas of conducting investigations, equal opportunity, harassment and discrimination, conflict resolution, problem solving techniques, interviewing, and data collection. Exceptional critical thinking skills demonstrated by the ability to analyze information, evaluate results, and facilitate resolution of difficult challenges, including the ability to handle issues of complex and extreme confidentiality and sensitivity. Skill in writing concise, logical analytical reports to convey complex issues. Ability to read and interpret complex legal documents to evaluate their impact on University policy and procedures. Ability to establish and maintain professional and productive working relationships with staff at all levels at the University. Working knowledge of current federal and state civil rights, affirmative action, equal employment opportunity, ADAAA, and nondiscrimination laws; and compliance regulations including, but not limited to, Title VI, Title VII and Title IX. Demonstrated experience in developing and delivering outreach materials, programs and/or presentations.

Must be detail oriented and have excellent interpersonal, customer service, organization and planning, prioritization, follow through, time management, and oral and written communication skills. Also, must be flexible and possess the ability to successfully handle multiple tasks/projects simultaneously and work well under pressure, work independently and in a team-oriented environment. Proficiency with Microsoft Office Suite is required.

Preferred Qualifications: Master's degree preferred. Experience in human resources, or equal opportunity investigations, employee relations, conflict resolution, higher education and/or campus setting (may include relevant internships and graduate assistantship), student conduct or an office civil rights/equal opportunity, working with college students, knowledge of complexities surrounding investigations in a college setting and professional experience conducting investigations in a University setting. Experience developing and conducting needs assessments and developing appropriate response systems as well as experience as a trainer/educator, preferably in the area of interpersonal violence. Title IX Investigator or comparable training certification.

This is a full-time, exempt, State position with a full benefits package. Salary will be commensurate with experience and qualifications.

Applications will be accepted via Salisbury University's Online Employment Application System. Please visit our website http://www.salisbury.edu/hr/careers/ to apply online. See the FAQs of the Online Employment Application System for more information and instructions.

To be considered an applicant, you must apply online and submit a cover letter and resume. All documents that you wish to provide must be attached to your application in the Online Employment Application System. Please do not send any documents via E-mail. Three professional references will be requested and required before the final stages of the search. Candidates will be notified prior to references being contacted. Applications received by March 23, 2020 will receive full consideration; the position is open until filled.

Diversity and inclusion are core values of Salisbury University. We strive to create a truly diverse and inclusive environment where the richness of ideas, backgrounds, and perspectives of our community is harnessed to create value for our University community to include students, faculty, and staff, today and in the future. To this end, the University recruits exceptional and diverse faculty, staff, and students from across Maryland, the United States, and around the world, supporting all members of the University community as they work together to achieve institutional goals and vision. To learn more about the University's commitment to fostering a diverse and inclusive campus, please visit http://www.salisbury.edu/equity/ .


To apply please click here! Posted: 08/12/2020