Admissions Customer Relationship Management System (CRM) Specialist

Salisbury, MD

Salisbury University


Salisbury University, a member of the University System of Maryland, is a regionally accredited four-year comprehensive institution offering 58 distinct graduate and undergraduate programs. Located on the historic Eastern Shore, SU's beautiful campus is some 30 miles from the Atlantic beaches and 2.5 hours from Baltimore and Washington, D.C.

Salisbury University is seeking qualified applicants for the position of Admissions Customer Relationship Management System (CRM) Specialist.

Primary Job Duties: Assisting the Associate Director of Admissions in the successful configuration and operation of the CRM system, with specific focus on the development and execution of a comprehensive strategic multi-channel communication plan for the entire prospective student life cycle; CRM systems analysis and configuration; data management including mapping data elements for loading into the CRM from multiple external sources, using quality assurance techniques to ensure data integrity, assisting with the clean-up and update of data; communication related responsibilities including assisting in the development and ongoing update of communication plans across all undergraduate market segments, identifying opportunities to modify all communication techniques and/or language, staying abreast of electronic communications and social media opportunities, maintaining a library and calendar of communications including purpose and audience, monitoring and updating content for the Admissions website.

Minimum Qualifications: (1) one to (3) three years of related experience and a Bachelor's degree in Business, Marketing, Communications, Computer or Information Science or a related field.

Preferred Qualifications: Experience with CRM/database systems as well as working in an educational environment, communication, sales, marketing, is preferred. Experience with Slate by Technolutions, desired. Working knowledge of CRM, HTML, and creating data queries preferred.

Ability to understand system processes, workflows, and data translation/integration is essential along with strong attention to detail, high motivation to achieve goals, professional presentation and analytical thinking skills. Must be detail oriented and have excellent customer service, organization and planning, prioritization, problem solving, follow through, time management, and oral and written communication skills. Also, must be flexible and possess the ability to successfully handle multiple tasks/projects simultaneously and work well under pressure, work independently and in a team-oriented environment. Proficiency with Microsoft Office Suite is required.

This is a full-time, exempt, State position with a full benefits package. Salary will be commensurate with experience and qualifications.

Applications will be accepted via Salisbury University's Online Employment Application System. Please visit our website http://www.salisbury.edu/hr/careers/ to apply online. See the FAQs of the Online Employment Application System for more information and instructions. To be considered an applicant, you must apply online and submit a cover letter and resume. All documents that you wish to provide must be attached to your application in the Online Employment Application System. Please do not send any documents via E-mail. Three professional references will be requested and required before the final stages of the search. Candidates will be notified prior to references being contacted.

Applications received by March 31, 2020 will be given full consideration. The position will remain open until filled.

Diversity and inclusion are core values of Salisbury University. We strive to create a truly diverse and inclusive environment where the richness of ideas, backgrounds, and perspectives of our community is harnessed to create value for our institution, today and in the future. To this end, the University recruits exceptional and diverse faculty, staff, and students from across Maryland, the United States, and around the world, supporting all members of the University community as they work together to achieve institutional goals and vision. To learn more about the University's commitment to fostering a diverse and inclusive campus, please visit http://www.salisbury.edu/equity/ .


To apply please click here! Posted: 06/05/2020