Testing Specialist

Saint Louis, MO

University of Missouri-St. Louis

Hiring Department

Center for Teaching and Learning

Job Description

The Testing Specialist's primary responsibility focuses on supervising daily operations of the Testing Center. The person filling this role must be able to function independently without supervision, troubleshoot general computer issues, and accurately track many details associated with administering institutional, state, and national exams for a wide variety of campus and community stakeholders. This is a full-time, benefit-eligible position with some evening availability required.

*Be familiar with all of the exam types and rules by which the exams are administered in the Testing Center including regulated exams such as ACT, Pearson VUE, CLEP, MoGEA, MFT, and more.
*Administer and proctor exams for campus and community stakeholders according to institutional and/or test sponsor policy.
*Supervise testing activity and respond to all irregularities in a timely and professional manner.
*File exams and other sensitive documentation with precision and care.
*Serve as an office contact point and maintain a positive relationship with students, faculty, and other campus and community clients and stakeholders.
*Answer phone, in-person, and email inquiries from campus and community stakeholders.
*Assist the Testing Center Coordinator with managing electronic schedules for all assessment functions.
*Serve as chief test center administrator or backup administrator for professional testing events.
*Perform regular technology and equipment checks and serve as a liaison with Information Technology Services.
*Ensure the highest level of professionalism and confidentiality regarding test takers' personal information.
*Use judgment to quickly identify, troubleshoot, and resolve day-to-day procedural, technical, and/or operational problems that arise during scheduled test administrations.
*Contribute to an environment that encourages knowledge of, respect for, and development of skills to engage with clients with disabilities and of other cultures and backgrounds.
*Other duties as assigned by Testing Center Coordinator and Director, Center for Teaching and Learning.


40 hours/week


Pay commensurate with education and experience.Pay Range: Minimum starting range$13.27

Grade: GGS-006

University Title: Educational Program Specialist II

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Minimum Qualifications

Associates degree or an equivalent combination of education and experience and some experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Bachelors degree with two (2) years experience in a test center environment. Experience in an end-user technical support role in higher education.

Application Materials

Cover letter that includes reasons for interest in position and highlights of relevant professional experience.
Three professional references, preferably from higher education institutions.

Other Information

UMSL's Testing Center is a dynamic and vibrant place supporting student success and personal growth that offers a welcoming place for our campus and community members to take proctored exams for academic programs and career development. The Testing Center is part of the Center for Teaching and Learning, a hub for collaborative professional development and academic support.

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Inclusive Excellence Statement

As one of the most culturally and ethnically diverse campuses in Missouri, UMSL is committed to maintaining a climate where all students, faculty, staff and visitors can explore their interests, refine their talents and flourish. Inclusive excellence is embedded in our strategic plan which focuses on actions to recruit and retain diverse students and employees and promote activities that encourage civil and constructive discourse, reasoned thought and sustained dialogue in an environment of inclusion, respect and appreciation.

Benefit Eligibility

The University of Missouri - St. Louis offers benefit-eligible employees a wide variety of benefits including: health, dental and vision coverage effective on the first day of employment, retirement, paid time off, tuition assistance for employees and their dependents and employee and dependent life insurance. For more information about our benefits, please visit:


Diversity Commitment

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.

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  • Posted: 06/24/2022