This position is responsible for providing support and services to the university's military personnel and veteran community. Work assignments typically involve assisting veterans as they adjust to the academic environment; obtaining appropriate university, state and federal educational and eligibility for health and family support benefits; and providing career services. Understands how the team integrates with others to accomplish team objectives
Responsibilities include serving as staff of a central support center that provides a single point of contact for customers seeking these services
Reviews, analyzes, and processes information as directed
Explains detailed information/ regularly interacts with both internal and external parties
Provide frontline support as part of a support center, responding to customer inquiries, researching, and resolving problems, and maintaining a statistical accounting of the provided service. Support is provided in person, on-line and via telephone.
Must be a designated Department of Veterans Affairs (VA) School Certifying Official (SCO) or pass the necessary training to be designated a VA SCO within 10 business days of hire.
Develop working knowledge of VA-Once, the VA's online portal for certifying GI Bill benefits and PeopleSoft (myZou),
Develop, submit and track reports required by the Department of Veterans Affairs (VA).
Track and report eligibility and GPA's for Retuning Heroes Act Compliance
Track and assist in selecting annual scholarship recipients
Serves as the lead team member for Department of Defense (DoD) tuition assistance, working with Office of the Cashier, and Office of the University Registrar, as needed to ensure that military service members' tuition assistance is processed timely. This includes Army IgnitED and other military services' tuition assistance.
Communication and Marketing:
Assist with student veteran programming and events, including organization and promotion.
Create, maintain, and distribute internal documentation and reference material to ensure up-to-date information for staff related to various VA and University policies and procedures.
Additional Duties are as follows, but not limited to:
Serve as Office Manager
Staff student activities as required by the Director
Provide supervision for VA work-study students (including scheduling and timesheet approval)
Other duties as assigned.
Grade: GGS 7
University Title: STUDENT SUPPORT SPECIALIST II
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
M-F 8-5, Occasional weekend and evening hours are possible
A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary
-3 years' experience in higher education and veterans services
-Ability to meet standards to become a Department of Veterans Affairs (VA) School Certifying Official (SCO) or pass the necessary training to be designated a VA SCO within 10 business days of hire.
-Demonstrated effective time management skills, ability to organize and manage projects and execute work assignments independently, meet inflexible deadlines; deal with difficult individuals while maintaining composure.
-Must have the ability to work with governmental agencies and meet those agencies' expectations.
-Ability to effectively and constructively work with the VA's Education Liaison Representative (ELR) and the State Approving Agency (SAA).
-Possess a working knowledge of the military, its environment and terminology.
Cover letter and resume
This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttp://www.umsystem.edu/totalrewards/benefitsDiversity Commitment
The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.
To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use the following links:
- EEO is the LawEnglish Version
- EEO is the LawSpanish Version
- EEO is the LawChinese Version